ICC's E-Commerce solution is a web-based hosted application. This professional grade system has been through years of updates and upgrades. It is a proven, reliable and scalable solution that can handle your e-commerce needs whether your company would like to have 1 or 100 e-commerce stores online.
Our unique offering includes email marketing, web site hosting, admin system and regular updates. As a hosted application, one monthly fee pays for all the included services.
ICC is a UPS OnLine® certified Tool Developer with the following tools available to our clients. Our UPS tools can and do replace the UPS Worldship software for our e-commerce merchants' orders.
SERVICE FEATURES
Rates & Services
Rates & Services provides fast and accurate calculation of shipping cost to shoppers. Merchants can now be confident that they are not losing money on shipping. The shipping rates database is maintained by UPS.
UPS Tracking
UPS Tracking provides real time shipping status reports to shoppers. Shoppers are able to track their order and find out shipment status, including the time and location at all stages.
UPS Shipping Suite
These tools will allow merchants to process orders entirely within iccCommerce by generating shipping labels, automatically receiving and cataloging tracking numbers, automating customer touchpoints such as email ship confirmations and synchronizing UPS billing. These features will reduce up to 50% the time required for processing online order fulfillment while enhancing the customer experience.
Benefits of hosted e-commerce solution- Application hosted on dedicated / managed servers to provide better transaction volume control and management
- No hardware or software to purchase to run this web-based application, just a browser
- eCommerce platform Support and Maintenance
- Updates of new software releases
- Hosting fees are included on a dedicated high performance web server with 99.99% uptime guarantee
- Backups, Monitoring and Monthly Statistics reports
- Domain based Email accounts and service including webmail
- Full real-time integration with Verisign and other credit card processing systems with ability to manage all related transactions
- Full order management and product life cycle fulfillment backend system
- Metrics and campaign reporting to insure that your online campaigns produce the required return on investment
- Training of on line system features provided prior to site launch
E-Commerce and Real Time Processing- Allows customers to order securely online
- Ability to manage checkout from unique dropdown interface
- Customer registration feature, myAccount
- Collect customer source information, integrated with shopping cart
- Validation of credit cards online; (real time authorization)
- Checkout pages include shipping and tax algorithms, mod 10 credit card checks, SSL
Unique Dynamic Dropdown Shopping Cart- Shopping cart dynamically drops into screen when user makes a purchase
- Allows user to confirm purchase without leaving current page
- Cart viewable anytime at the click of a button, available from any page at any time
- Cart contents may be saved for up to one week for registered users
myAccount Module- Allow customer to login to make purchases; personal information saved in database
- Input and save addresses and credit cards for quicker checkouts
- Customer can track and check status of orders on website
- Customer can view historical orders
- Allow customer to add/edit/delete address and credit card info
Newsletter & Specials Sign Up
Order Management System- Password authentication for administration area
- Manage online ordering process from integrated backend fulfillment system
- Ability to assign different levels of access for users; order processing versus management functions
- Easy to access printable picking list for order processing and revised packing lists for inclusion in the shipment
- View all orders with pending assignments, title stock status, and actions recorded on all orders including shipping information
- Allow customer service personnel access to Control Panel for better response to customer inquiries
- Edit and Cancel orders interface
Product Management- Product management capabilities. Manually add, edit and delete products and product information, including pricing, images (if necessary), and availability
- Add / manipulate products into multiple categories
- Price management - place products on sale, change pricing
- Logging of user traffic in administration area for security audits
- Management reports
Promotions Module- Define types of promotions to run
- Define promotion by campaign source or run multiple campaigns
- Interface for promotions integrated with shopping cart and checkout process
- Turn promotions on/off
Reports
Gift Certificates & Coupons- Allow the purchase of gift certificates and note personalization for recipient
- Develop ability for customers to manage gift certificate purchases and allow payment by Credit Cards for balances, if purchase less than value of gift certificate
- Develop coupon and gift certificate tracking and reporting facilities by campaign/media
- Manage coupons and gift certificates using start and expiry dates
- Issue unique and secure numbers of coupons and gift certificates
- Integrate coupons and gift certificates into the checkout process
- Email notification on status of Gift Certificates
UPS Online Tools- UPS rates integration for more accurate shipping costs
- Print labels and generate tracking numbers from within Admin section
- Track packages without having to go to UPS site. Customer logs in to their account and views their order(s) and can track packages there
Email Marketing System- Online tool that allows you to send up to 2500 emails/month to your customer list
- Integrated with your shopping cart database
- Ability to send text or HTML emails